본문영역

FAQ

Q. How do I sign in and sign up?

KAVECON can be registered using email address. The e-mail address must be used to actually use the email address available and can be authenticated by clicking the Subscribe authentication button in the authentication mail sent after the subscription is signed up.

Q. How do I purchase VOD?

VOD is usually posted within 3 days after the end of the performance, and can be used as a single purchase of the product. VOD opening schedule may vary depending on the concert. [method of payment] Credit card, Alipay, Winpay, and other countries available [Notice when purchasing a pass] -Need to check options for purchasing packages and single items.

Q. How can I make a reservation for the performance?

Reservations are made according to the performance schedule. It can be purchased through the [Reservation] button on the corresponding performance page. [method of payment] Credit card, Alipay, Winpay, and other countries available [Notice when purchasing a pass] Need to check options for purchasing packages and single items.

Q. How to watch a live performance?

LIVE performances are an additional service that can only be viewed by advance reservations. It starts at the local time when the performance will take place. Streaming starts through the LIVE button when you enter the performance page according to the start time. LIVE performance is a VOD supplementary service, and quality may vary depending on the local situation, the network, and the network condition of your location.

Q. I forgot the e-mail address.

KAVECON uses an e-mail address to save registration and purchase history, so please do not lose your e-mail address. If you change your email address by hacking, please send me the data that can be proved on [kave.help@gmail.com]

Q. I'd like to get a refund.

If you want Refund is in progress within 7 days of payment of the product, inform us of your intention to refund it to email. kave.help@gmail.com. < if there is more than ONE PLAY within 7 days, there is no refund. >

Q. Does data cost occur?

Data charges may apply in the Wi-Fi / 3G / LTE network mobile environment you use, so please check your internet usage to prevent charges.

Q. I forgot my PIN.

Enter [Forgot Password?] menu and registered email from the menu and a new password will be sent. Please re-connect and change to a new password.